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State construction communications aster+ call center set up Pinghetang telemarketing customer service system

Pinghetang (China) Co., Ltd. was established in December 1994, with a cumulative investment of 96 million US dollars (about 800 million yuan), to build and operate Pinghetang commercial building in Changsha Wuyi Square. The commercial building was grandly opened on November 8th, 1998. With a business area of 51800 square meters and a fully functional office building area of 31600 square meters, the mall is an international first-class business center integrating commercial retail, catering, leisure, cultural entertainment and office

adhering to the principle of customer first, the humanized design based on permeable stores and spacious and comfortable shared space have created a new era of reliable technology for Hunan commerce, which has been favored by the majority of consumers, and the sales performance of commercial buildings has increased year after year. With a good momentum of development, on September 29, 2007, the second store, Dongtang store, was grandly opened. The store is located in the core of Changsha Dongtang business district. Its products, dominated by popular and fashionable elements, add a beautiful scenery to Xingcheng. On September 26th, 2009, Zhuzhou store, the third store, opened grandly. The store is located in the bustling Zhuzhou business district, with a building area of 50166 square meters, including a business area of 43000 square meters. It is by far the largest store in the Pinghetang store, and also the most beautiful store in the five provinces of central and southern China

in April, 2012, we cooperated with Bangjian communication to develop a complete set of aster+ call center marketing customer service system for the smooth part of the press equipment affected by temperature according to the actual needs of Pinghetang company

1. Perfect incoming call system: personalized voice menu, incoming call pop-up screen, waiting in line, transfer of incoming call to the place of ownership, transfer of designated seats, call queuing, satisfaction evaluation, etc., to meet the needs of all kinds of customers, improve work efficiency and improve the service image of the enterprise

2. Efficient outbound call system: batch automatic group call, intention tracking, agent monitoring, etc., have always strengthened the work efficiency of the telemarketing department

3. Complete traffic statistics: the complete recording of each call and the detailed record of each incoming and outgoing call systematically touch on the data analysis of metallurgy, textile, automobile, colleges and universities and other fields, which is convenient for the management to comprehensively analyze business data, negotiate targeted sales and customer service plans, and provide effective and practical data

4. Membership and integral management system with low threshold for personality entry: according to the characteristics of the customer industry, the customer management system can completely realize the personality change, and the member management can synchronize the data of new and old customers, and effectively improve the flexibility of the integral management system for different products and stages

5. Convenient management system: the b/s structure of state construction communication enables the management to know the operation of the company whenever and wherever

from 2012 to 2014, Pinghetang company has signed an after-sales maintenance agreement with Bangjian to maintain the long-term stable use of the system

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